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We typically reply within 24–48 business hours, Monday to Friday.
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Before getting in touch — you might find your answer here:
Problems creating or accessing your account, email verification, or resetting your password.
Queries about submitting a swap request, editing your preferences, or why your request expired.
If your match did not proceed, a partner failed to agree, or you need help understanding the process.
Questions about how your encrypted DVSA reference is stored, shared, or used during a swap.
Problems with your account, technical errors, or anything else that isn't covered above.
Guidance on using TestSwap for ADI Part 1, Part 2, Part 3, or Extended Driving Test swaps.
Help with linking students or submitting swaps on their behalf.
If you suspect another user is submitting fake bookings, using multiple accounts, or otherwise abusing the platform.